PRIVACY POLICY

https://bigc.vn (including website and mobile website platforms), along with the "Big C trong tầm tay" mobile application (hereafter collectively referred to as “Big C”), is committed to protecting the privacy of our customers. Please read the following “Privacy Policy” carefully before accessing other content to understand our commitment to respecting and protecting your rights:

1. Collection of Personal Information

  • Collected information helps us to:

    • Support customers when purchasing products

    • Address customer inquiries

    • Provide you with our latest updates

    • Review and improve the website and app content and interface

    • Conduct marketing activities related to Big C products and services

  • To access and use some services on our website or app, you may be required to register with personal information (e.g., Full name, Contact number, Email…). All declared information must be accurate and legal. Big C assumes no legal responsibility for information provided falsely.

  • We may also collect data on the number of visits, including pages viewed, links clicked, and other connection-related data. We collect browser information such as IP address, browser type, language used, access time, and URLs accessed.


2. Use of Personal Information

  • Big C collects and uses your personal information for purposes consistent with this Privacy Policy.

  • When necessary, we may contact you via email, phone, or text message. You may also receive emails regarding new products, services, events, or recruitment information if you subscribe to such notifications.


3. Sharing of Personal Information

  • Except for the purposes stated in this policy, we commit not to disclose your personal information externally.

  • In some cases, we may hire a third-party agency to conduct market research. In such instances, your information may be provided to them under strict confidentiality agreements, limiting their use to project execution only.

  • We may disclose personal information in the following necessary situations:

(a) Upon request from legal authorities;
(b) If it helps us protect our legitimate rights under the law;
(c) In urgent cases to ensure the safety of Big C members.

4. Accessing Personal Information

  • You can access and edit your personal data anytime through the appropriate links we provide.


5. Personal Information Security

  • By submitting your personal information, you agree to the terms above. Big C commits to securing your personal information in every possible way.

  • We recommend the following best practices:

    • Do not disclose your Username/Login and/or Password to anyone, or write it where others can see

    • Avoid using easy-to-guess passwords like your name, birth date, or phone number

    • Log out and close the browser when leaving your computer, even briefly

    • On shared computers, always log out of open sessions

    • If you suspect your password has been compromised, change it immediately and notify Big C for support if needed

    • In cases of unauthorized or illegal transactions using your account or personal data (whether due to your own negligence or otherwise), Big C understands that you are solely responsible under the law.


6. Use of “Cookies”

  • Cookies are text files placed on your hard drive by a web server. They are not used to run programs or install viruses. Cookies are uniquely assigned to you and can only be read by a web server on the domain that issued them.

  • Big C uses cookies to personalize and enhance your online experience without re-registering your data.

  • You can choose to accept or decline cookies. Most browsers accept cookies automatically, but you can modify settings to reject them. However, refusing cookies may affect your experience and limit some features dependent on cookies.


7. Anti-Spam Policy

  • Spam refers to fake emails sent under Big C’s name. Big C only sends emails to customers who have registered or used our services.

  • We do not sell, lease, or rent your email to third parties. If you receive unsolicited emails from us, please click the unsubscribe link or contact Big C directly.


8. Policy Changes

  • We reserve the right to change the content of this Privacy Policy at any time without prior notice, to reflect Big C’s needs or customer feedback. When updates occur, the "Last Updated" date below will be modified.

  • This Privacy Policy applies only to Big C and does not include third-party sites or advertisers linked on our platforms. We encourage you to read their own privacy policies before providing personal data. We are not responsible for the content or legality of third-party websites.


9. Contact Information

  • We welcome feedback, contact, and inquiries regarding this Privacy Policy. Please reach out via email at dvkh@bigc-vietnam.com or call our hotline at 1800 555 555.